TreloadHow can we help?
Want a demo, or need help with the Treload TMS or the Treload Driver app? Send the form and we'll reply within one business day. For demos, you can pick a time straight away.
Drivers
Problems signing in, a load not showing, or a document that won't upload? Contact your dispatcher first — they can check your account right away. If it's still not working, email us with your phone number and the load number.
Common questions
How do drivers sign in to the app?
With the phone number their company has on file. The app texts a one-time code — no password needed.
I don't see my loads in the app.
Loads appear once dispatch assigns them to you. Pull down on the list to refresh, and check with your dispatcher that the load is assigned to your name.
How do I scan a BOL or POD?
Open the load, choose the stop and tap Scan. The camera finds the page edges automatically; add more pages if needed, then upload.
How do I delete my account or data?
Ask your company's dispatcher to deactivate your driver profile, or email us and we'll handle the request. See our privacy policy for details.
A document upload is stuck or failed.
Check that the phone has signal, then open the load and tap the document to retry. Scans are saved on the phone until they upload, so nothing is lost if you lose coverage.
I changed my phone number or got a new phone.
Ask your dispatcher to update your phone number in Treload, then install the app on the new phone and sign in with a new text code.
A load or rate looks wrong.
Changes to loads, rates and settlements are made by your office. Contact your dispatcher or payroll team and they'll correct it in Treload — you'll see the update in the app.
How do I add or remove users in our office?
Admins can invite and deactivate users and set what each person can see and edit. If you're not sure who your admin is, contact us.
How do I report a bug or outage?
Use the form on this page and choose Support, or email us. Include the load number, what you expected and a screenshot if you can — it helps us fix things faster.