TreloadPrivacy Policy
Last updated: 10 November 2026
This policy explains how Treload ("we", "us"), a company registered in Lithuania, handles personal data in the Treload TMS web application, the Treload Driver mobile app and this website.
Who is responsible
For data that a trucking company (our customer) enters about its drivers, staff and shipments, that company is the controller and we process the data on its behalf. For data about visitors to this website and people who contact us, we are the controller.
What we collect
- Account data: name, phone number, email address and role, provided by your employer or by you.
- Load and work data: assigned loads, stops, status updates you make in the app and the times they were made.
- Documents and photos: bills of lading, proofs of delivery, receipts and other documents you scan or upload. Camera access is used only when you choose to scan.
- Location: the app does not track your location in the background. Stop addresses come from the load your dispatcher assigned, and tapping an address opens your phone's maps app.
- Device data: push notification token, device model, operating system and app version, used to deliver notifications and fix problems.
- Website enquiries: what you send us by email or through the contact form.
How we use it
- To provide the service: show drivers their loads, deliver documents to dispatch and billing, and send notifications.
- To verify identity when signing in (one-time codes sent by SMS).
- To support, secure and improve the service.
- To reply to enquiries and arrange demos.
We do not sell personal data and do not use it for advertising. The app contains no third-party advertising or tracking.
Who we share it with
The trucking company you work for, and service providers who help us run the service: cloud hosting, SMS delivery for sign-in codes, push notifications (Apple Push Notification service, Firebase Cloud Messaging) and AI document processing for reading rate confirmations (Anthropic). Website contact forms are delivered to us by email through Web3Forms, and demo bookings are handled by our scheduling provider. Each is bound by a data processing agreement and must protect personal data to the same standard described in this policy. Where data is transferred outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.
How long we keep it
For as long as the trucking company's account is active, or as long as needed for legal and accounting obligations, then deleted or anonymised. When a company closes its account, its data is deleted within 90 days of the end of the subscription, except records we must keep for tax and accounting purposes. Website enquiries are kept for up to 24 months. Device and push notification tokens are deleted when you sign out or your account is deactivated.
Deleting your account
Drivers can request deletion of their account and personal data at any time from the Treload Driver app (Settings → Delete account), by emailing privacy@treload.com (privacy@treload.com), or through their employer. We delete or anonymise the account and its personal data within 30 days. Load records and documents that your employer must keep for tax, accounting or transport regulations (for example bills of lading and invoices) may be retained by your employer for the period the law requires, with your contact details removed where possible.
Tracking and advertising
The Treload Driver app does not track you across other companies' apps or websites, does not show ads, and does not sell or share personal data for advertising.
Your rights
You can ask to access, correct, delete, or export your personal data, or object to or restrict its processing. Drivers can request account deletion through their employer or by emailing us at privacy@treload.com (privacy@treload.com). You may also complain to the Lithuanian State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija) or your local authority.
Security
Data is encrypted in transit (HTTPS) and access is limited to authorised staff. Sign-in tokens are stored in the device's secure storage.
Children
The service is for professional use and is not directed at children under 16.
Changes
We will post updates on this page and change the date above.
Contact
Treload, Lithuania · privacy@treload.com (privacy@treload.com)